tag:loyverse.statuspage.io,2005:/historyLoyverse Status - Incident History2024-03-20T11:15:47ZLoyversetag:loyverse.statuspage.io,2005:Incident/203087362024-03-20T11:15:47Z2024-03-20T11:15:47ZTemporary issue with Loyverse Back Office<p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>11:15</var> UTC</small><br><strong>Resolved</strong> - Our team has made improvements, please reload the Back Office and try again.</p><p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>09:57</var> UTC</small><br><strong>Monitoring</strong> - Our team has made improvements, please reload the Back Office and try again.</p><p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>09:45</var> UTC</small><br><strong>Investigating</strong> - We’re having some technical difficulties with the Loyverse Back Office . <br /><br />Our team is already working to solve the problem as quickly as we can. <br /><br />You can still make sales during this time and all data will sync with the back office later</p>tag:loyverse.statuspage.io,2005:Incident/192119762023-11-29T23:06:50Z2023-11-29T23:06:50ZInfrastructure maintenance<p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>23:06</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance had been completed. There might be temporary performance issues in the Loyverse mobile apps or back office. If you encounter any issues, you can retry the action later.</p><p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>22:37</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>22:21</var> UTC</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Nov <var data-var='date'>24</var>, <var data-var='time'>18:56</var> UTC</small><br><strong>Scheduled</strong> - We will be conducting infrastructure maintenance on Nov 29, 2023, starting at 22:00 UTC. During this period, a brief interruption of up to 30 minutes is expected.<br />While the maintenance is underway, you will still be able to make sales. All data will be automatically synchronized once the maintenance is completed. Please note that following the maintenance, there might be temporary performance issues in the Loyverse mobile apps or Back Office. If you encounter any issues, you can retry the action later.<br />We apologize for any inconvenience this may cause and appreciate your patience and understanding during this maintenance activity.</p>tag:loyverse.statuspage.io,2005:Incident/188536112023-10-23T04:20:07Z2023-10-23T04:20:07ZOpen tickets service maintenance<p><small>Oct <var data-var='date'>23</var>, <var data-var='time'>04:20</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>23</var>, <var data-var='time'>04:01</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>19</var>, <var data-var='time'>13:18</var> UTC</small><br><strong>Scheduled</strong> - We are planning to perform maintenance of the open tickets service. We expect a short interruption in the synchronization of open tickets between devices, up to 20 minutes. All other POS and Back Office functions will not be affected</p>tag:loyverse.statuspage.io,2005:Incident/188541242023-10-19T14:38:01Z2023-10-19T14:38:01ZTemporary Synchronization Issue<p><small>Oct <var data-var='date'>19</var>, <var data-var='time'>14:38</var> UTC</small><br><strong>Resolved</strong> - The temporary synchronization issue has been resolved.<br /><br />Sales that were not synchronized should synchronize now.</p><p><small>Oct <var data-var='date'>19</var>, <var data-var='time'>14:02</var> UTC</small><br><strong>Identified</strong> - We’re having some temporary issues with the synchronization of data with the server. <br /><br />Our team is already working to solve the problem as quickly as possible. You can still make sales during this time and all data will sync with the back office later.<br /><br />Please, DO NOT sign out from the Loyverse POS app to prevent potential data loss.</p>tag:loyverse.statuspage.io,2005:Incident/185966622023-09-25T06:06:17Z2023-09-25T06:06:17ZSome issue with Loyverse POS<p><small>Sep <var data-var='date'>25</var>, <var data-var='time'>06:06</var> UTC</small><br><strong>Resolved</strong> - The issue has been resolved and the POS app should now operate normally.<br /><br />Please make sure your device is connected to the Internet for synchronization to take place.</p><p><small>Sep <var data-var='date'>25</var>, <var data-var='time'>03:11</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Sep <var data-var='date'>25</var>, <var data-var='time'>02:56</var> UTC</small><br><strong>Investigating</strong> - We’re having some issue with Loyverse POS . We’re working to solve the problem as quickly as we can. You can still make sales during this time and all data will sync with the back office later. Please do not sign out from the POS</p>tag:loyverse.statuspage.io,2005:Incident/181244332023-08-12T18:44:14Z2023-08-12T18:44:14ZTemporary POS App Synchronization Delay<p><small>Aug <var data-var='date'>12</var>, <var data-var='time'>18:44</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>12</var>, <var data-var='time'>11:15</var> UTC</small><br><strong>Monitoring</strong> - Our team has implemented a solution and all services have returned to normal.</p><p><small>Aug <var data-var='date'>12</var>, <var data-var='time'>09:59</var> UTC</small><br><strong>Identified</strong> - We’re having some temporary issues with the synchronization of data with the server. <br /><br />Affected are Open Ticket synchronization and POS operations which could be working with a delay.<br /><br />Our team is already working to solve the problem as quickly as possible. You can still make sales during this time and all data will sync with the back office later.<br /><br />Please, DO NOT sign out from the Loyverse POS app to prevent potential data loss.</p>tag:loyverse.statuspage.io,2005:Incident/179960692023-07-30T15:28:20Z2023-07-30T15:28:20ZTemporary Issue with Open Tickets Synchronization<p><small>Jul <var data-var='date'>30</var>, <var data-var='time'>15:28</var> UTC</small><br><strong>Resolved</strong> - The temporary technical issue has been resolved</p><p><small>Jul <var data-var='date'>29</var>, <var data-var='time'>18:07</var> UTC</small><br><strong>Monitoring</strong> - A solution has been implemented and we are monitoring the results.<br /><br />Please let us know if your issue has been solved now.<br /><br />We will be waiting for your feedback.</p><p><small>Jul <var data-var='date'>29</var>, <var data-var='time'>15:10</var> UTC</small><br><strong>Investigating</strong> - We have received reports of open tickets and receipts synchronization issues on Loyverse POS app.<br /><br />Our team is working to identify the root cause and implement a solution.<br /><br />Please, do not sign out from the Loyverse POS app to prevent potential data loss while issue is under investigation.<br /><br />We really appreciate your understanding and patience.</p>tag:loyverse.statuspage.io,2005:Incident/177616972023-07-06T10:33:11Z2023-07-06T10:33:11ZThe issue with barcode scanning on Loyverse POS for iOS, v. 2.63<p><small>Jul <var data-var='date'> 6</var>, <var data-var='time'>10:33</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'> 5</var>, <var data-var='time'>19:30</var> UTC</small><br><strong>Monitoring</strong> - Issue with barcode scanning on Loyverse POS for iOS has been fixed in v.2.64.<br /><br />Please download the latest version of the Loyverse POS app from the Appstore.<br /><br />We will be waiting for your feedback.</p><p><small>Jul <var data-var='date'> 4</var>, <var data-var='time'>13:22</var> UTC</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Jul <var data-var='date'> 4</var>, <var data-var='time'>13:22</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a solution is being implemented.</p>tag:loyverse.statuspage.io,2005:Incident/165571492023-03-23T06:10:03Z2023-03-23T06:10:04ZServer maintenance<p><small>Mar <var data-var='date'>23</var>, <var data-var='time'>06:10</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>23</var>, <var data-var='time'>06:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>18:12</var> UTC</small><br><strong>Update</strong> - A new server maintenance is scheduled to 23 of March, 2023 at 6:00 AM UTC</p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>15:37</var> UTC</small><br><strong>Scheduled</strong> - We will be performing the server maintenance. We expect only a short interruption up to 10 minutes. You can make sales during that time and all data will be synced to the back office after the server maintenance completed. You may also experience difficulties in registration or signing in the Loyverse apps and back office. You can retry the action later</p>tag:loyverse.statuspage.io,2005:Incident/165917042023-03-21T16:40:37Z2023-03-21T16:40:37ZSome issue with Loyverse POS receipt synchronization<p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>16:40</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>16:40</var> UTC</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>13:51</var> UTC</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>13:48</var> UTC</small><br><strong>Identified</strong> - Currently the receipt synchronization process is delayed. You can still make sales during this time and all data will sync with the back office later</p>tag:loyverse.statuspage.io,2005:Incident/165551322023-03-18T15:27:13Z2023-03-18T15:27:13ZSome issue with Loyverse POS receipt synchronization<p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>15:27</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>09:50</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>09:49</var> UTC</small><br><strong>Investigating</strong> - Currently, only the receipt synchronization process is delayed. The other functions are working well. You can still make sales during this time and all data will sync with the back office later</p>tag:loyverse.statuspage.io,2005:Incident/165425012023-03-17T15:45:21Z2023-03-17T15:45:21ZServices Disruption<p><small>Mar <var data-var='date'>17</var>, <var data-var='time'>15:45</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>17</var>, <var data-var='time'>10:12</var> UTC</small><br><strong>Investigating</strong> - We are currently experiencing a service disruption.
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<br />Our team is working to identify the root cause and implement a solution.</p>tag:loyverse.statuspage.io,2005:Incident/165425162023-03-17T15:35:11Z2023-03-17T15:44:43ZServices Disruption<p><small>Mar <var data-var='date'>17</var>, <var data-var='time'>15:35</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>17</var>, <var data-var='time'>15:34</var> UTC</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Mar <var data-var='date'>17</var>, <var data-var='time'>12:21</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Mar <var data-var='date'>17</var>, <var data-var='time'>10:13</var> UTC</small><br><strong>Investigating</strong> - We are currently experiencing a service disruption.
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<br />Our team is working to identify the root cause and implement a solution.</p>tag:loyverse.statuspage.io,2005:Incident/163304112023-03-09T18:30:52Z2023-03-09T18:30:53ZServer maintenance<p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>18:30</var> UTC</small><br><strong>Completed</strong> - Todays planned Maintenance has been postponed. A new maintenance notice will be posted on our Status Page with updated information. Thank you for your understanding.</p><p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>18:29</var> UTC</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>18:29</var> UTC</small><br><strong>Update</strong> - Todays planned Maintenance has been postponed. A new maintenance notice will be posted on our Status Page with updated information. Thank you for your understanding.</p><p><small>Mar <var data-var='date'> 3</var>, <var data-var='time'>12:17</var> UTC</small><br><strong>Update</strong> - Todays planned Maintenance has been postponed. A new maintenance notice will be posted on our Status Page with updated information. Thank you for your understanding.</p><p><small>Mar <var data-var='date'> 3</var>, <var data-var='time'>06:55</var> UTC</small><br><strong>Scheduled</strong> - Todays planned Maintenance has been postponed. A new maintenance notice will be posted on our Status Page with updated information. Thank you for your understanding.</p>tag:loyverse.statuspage.io,2005:Incident/140144532022-11-30T16:50:52Z2022-11-30T16:50:52ZSynchronization of sales data with the back office may be delayed<p><small>Nov <var data-var='date'>30</var>, <var data-var='time'>16:50</var> UTC</small><br><strong>Resolved</strong> - The temporary technical issue has been resolved</p><p><small>Nov <var data-var='date'>30</var>, <var data-var='time'>16:35</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a solution is being implemented.</p><p><small>Nov <var data-var='date'>30</var>, <var data-var='time'>16:32</var> UTC</small><br><strong>Investigating</strong> - We’re having some issue with Synchronization of sales data with Loyverse Back Office . We’re working to solve the problem as quickly as we can. You can still make sales during this time and all data will sync with the back office later</p>tag:loyverse.statuspage.io,2005:Incident/136742692022-11-25T19:32:50Z2022-11-25T19:32:50ZSynchronization of sales data with the back office may be delayed<p><small>Nov <var data-var='date'>25</var>, <var data-var='time'>19:32</var> UTC</small><br><strong>Resolved</strong> - The temporary technical issue has been resolved</p><p><small>Nov <var data-var='date'>25</var>, <var data-var='time'>17:10</var> UTC</small><br><strong>Investigating</strong> - We are experiencing a delay in displaying sales data in the back office.<br />We’re working to solve the problem as quickly as we can.<br />You can still make sales during this time and all data will sync with the back office later</p>tag:loyverse.statuspage.io,2005:Incident/133185712022-11-18T04:22:06Z2022-11-18T04:22:06ZSome issue with Loyverse Back Office<p><small>Nov <var data-var='date'>18</var>, <var data-var='time'>04:22</var> UTC</small><br><strong>Resolved</strong> - The temporary technical issue has been resolved</p><p><small>Nov <var data-var='date'>18</var>, <var data-var='time'>02:52</var> UTC</small><br><strong>Investigating</strong> - We’re having some issue with Loyverse Back Office . We’re working to solve the problem as quickly as we can.</p>tag:loyverse.statuspage.io,2005:Incident/112082312022-09-21T18:21:51Z2022-09-21T18:21:51ZTemporary issue with connecting new Sumup accounts in the Back Office<p><small>Sep <var data-var='date'>21</var>, <var data-var='time'>18:21</var> UTC</small><br><strong>Resolved</strong> - This issue has been resoved</p><p><small>Sep <var data-var='date'>21</var>, <var data-var='time'>17:44</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Sep <var data-var='date'>21</var>, <var data-var='time'>15:22</var> UTC</small><br><strong>Identified</strong> - The issue has been identified</p><p><small>Sep <var data-var='date'>21</var>, <var data-var='time'>15:21</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating the issue</p>tag:loyverse.statuspage.io,2005:Incident/101304742022-06-02T10:25:38Z2022-06-02T10:25:38ZTemporary issue with Loyverse POS login and performance<p><small>Jun <var data-var='date'> 2</var>, <var data-var='time'>10:25</var> UTC</small><br><strong>Resolved</strong> - The temporary technical issue has been resolved</p><p><small>Jun <var data-var='date'> 2</var>, <var data-var='time'>09:06</var> UTC</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Jun <var data-var='date'> 2</var>, <var data-var='time'>09:06</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a solution is being implemented.</p><p><small>Jun <var data-var='date'> 2</var>, <var data-var='time'>09:00</var> UTC</small><br><strong>Investigating</strong> - You may experience temporary issue with Loyverse POS login and performance.</p>tag:loyverse.statuspage.io,2005:Incident/100806762022-05-28T09:00:41Z2022-05-28T08:32:55ZSome Loyverse users are facing an issue with the Sumup payment type on Android<p><small>May <var data-var='date'>28</var>, <var data-var='time'>09:00</var> UTC</small><br><strong>Resolved</strong> - The incident is resolved on Sumup side. The Android version 2.56.10 of the SumUp app, which fixes the issue, is available in the Play Store. We kindly ask you to download it.</p><p><small>May <var data-var='date'>26</var>, <var data-var='time'>17:09</var> UTC</small><br><strong>Identified</strong> - As a temporary workaround, downgrade the Sumup app to version 2.56.7.</p><p><small>May <var data-var='date'>26</var>, <var data-var='time'>14:49</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating the issue</p>tag:loyverse.statuspage.io,2005:Incident/100090552022-05-17T11:37:01Z2022-05-17T11:37:01ZA temporary issue with logo uploading in the receipt settings<p><small>May <var data-var='date'>17</var>, <var data-var='time'>11:37</var> UTC</small><br><strong>Resolved</strong> - The temporary technical issue has been resolved. Please try to upload your logo in the receipt settings again</p><p><small>May <var data-var='date'>17</var>, <var data-var='time'>07:49</var> UTC</small><br><strong>Identified</strong> - We are expiring a temporary issue with logo uploading in the receipt settings. Our team is working on a solution</p>tag:loyverse.statuspage.io,2005:Incident/96045212022-03-22T19:06:50Z2022-03-22T19:06:50ZSome issue with Loyverse Back Office<p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>19:06</var> UTC</small><br><strong>Resolved</strong> - The temporary technical issue has been resolved</p><p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>18:58</var> UTC</small><br><strong>Investigating</strong> - We’re having some issue with Loyverse Back Office . We’re working to solve the problem as quickly as we can. You can still make sales during this time and all data will sync with the back office later</p>tag:loyverse.statuspage.io,2005:Incident/95792452022-03-20T08:30:06Z2022-03-21T13:26:12ZBilling provider scheduled maintenance<p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>08:30</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>00:50</var> UTC</small><br><strong>Scheduled</strong> - Our billing provider has scheduled maintenance on 20 of March, 2022 at 8:00AM (Timezone: UTC). This may affect some subscription and billing activities. The billing provider expects minimal impact for Loyverse users.</p>tag:loyverse.statuspage.io,2005:Incident/76128722021-07-26T07:48:30Z2022-01-20T10:55:40ZThis is an example incident<p><small>Jul <var data-var='date'>26</var>, <var data-var='time'>07:48</var> UTC</small><br><strong>Resolved</strong> - Empathize with those affected and let them know everything is operating as normal.</p><p><small>Jul <var data-var='date'>26</var>, <var data-var='time'>07:38</var> UTC</small><br><strong>Monitoring</strong> - Let your users know once a fix is in place, and keep communication clear and precise.</p><p><small>Jul <var data-var='date'>26</var>, <var data-var='time'>07:44</var> UTC</small><br><strong>Identified</strong> - As you continue to work through the incident, update your customers frequently.</p><p><small>Jul <var data-var='date'>26</var>, <var data-var='time'>08:14</var> UTC</small><br><strong>Investigating</strong> - When your product or service isn’t functioning as expected, let your customers know by creating an incident. Communicate early, even if you don’t know exactly what’s going on.</p>